Cancellation & Refunds

Cancellation Policy

• Before Project Start: If you cancel before any work has begun, you are eligible for a 100% refund.
• After Project Commencement: Once the project has started (e.g., research, concept creation, or design work has begun), cancellations will be accepted but refunds will not be issued for the portion of work already completed.
• Midway Cancellations: If you cancel partway through the project, a partial refund may be granted. The refundable amount will be calculated based on the unutilized portion of the project cost, after deducting charges for work already completed and resources purchased.
• Final Deliverables Provided: Once final files or deliverables have been shared,no refunds will be processed..

Refund Policy

• Refunds are only applicable if:
  • The project has not started.
  • Zodiakk Design fails to deliver work in accordance with the agreed scope, even after revisions.
• Refunds are not applicable for:
  • Work already completed and delivered.
  • Customized designs, stock resources, or licensed content purchased for the project.
  • Delay in project completion due to late client communication, content sharing, or approvals.
• Processing Time:
  Approved refunds will be processed within 7–10 business days to your original payment method.

Revisions Policy

Each project includes 3 complimentary revisions. Additional revisions beyond the included rounds will be billed separately, based on our hourly rate or pre-agreed terms.

How to Request Cancellation/Refund

To request a cancellation or refund, please contact us at support@zodiakkdesign.com with your Project ID and reason for cancellation. Our team will review your request within 2–3 business days.

Policy Updates

Zodiakk Design reserves the right to update this Cancellation & Refund Policy at any time. The latest version will always be available at:

👉 www.zodiakkdesign.com/cancellation-refunds